Communication is an
essential aspect of any organization and can take many forms. The two main
forms of communication are formal and informal communication. While both serve
the purpose of transmitting information and exchanging ideas, there are several
significant differences between the two. This article will highlight the key
differences between formal and informal communication.
- Purpose: Formal communication is intended for
official and business purposes, while informal communication is more
personal in nature.
- Nature: Formal communication is structured,
systematic, and follows a predetermined set of rules and protocols, while
informal communication is casual, relaxed, and less structured.
- Channel: Formal communication is typically
transmitted through official channels such as emails, letters, and memos,
while informal communication can take place through personal
conversations, social media, or instant messaging.
- Hierarchy: Formal communication is often
hierarchical, with information flowing from superiors to subordinates,
while informal communication is more egalitarian and can occur between
colleagues or peers.
- Tone: Formal communication is usually serious
and professional in tone, while informal communication is relaxed and
conversational.
- Feedback: Formal communication often requires
feedback and may involve a review process, while informal communication is
less formal and provides less structured feedback.
- Documentation: Formal communication is often
documented and kept on file, while informal communication is not typically
documented or recorded.
In conclusion, both
formal and informal communication play important roles in organizations. While
formal communication is necessary for official business purposes, informal
communication is essential for building relationships and promoting a positive
work environment. It is important for organizations to strike a balance between
the two to effectively communicate and achieve their goals.
